Faq

Simple. Just log on to your account at vices.com/login and updated the information there or you can email us with your new details at support@vices.com.

PRODUCTS

We have a team of curators who are passionate about the authentic products that define traditional craft, and cutting-edge innovation. We are constantly on the lookout for the unique items that are worthy of your time and enjoyment.
Absolutely. We would love to hear from you. We have found great products that came as suggestions from our members. We have also found that many of our members create some incredible objects and they at times find their way into the box as well. If you have a product that you would like to have considered for inclusion, please email curators@vices.com.

SHIPPING AND RETURNS

Because of the nature of the products in the box, we do not necessarily ship on the same day of each quarter. However, once a package is shipped, you will receive an email with a tracking number so you can follow your package’s progress. We require that an adult 21 years of age or older sign for the package upon receipt for any of our boxes containing alcohol.
The office is the best way to go. This ensures that there is always someone to accept your package on your behalf. As boxes that include alcohol require an adult signature, this makes getting your box on time easier. Please note that we cannot ship to Post Office boxes.
Unfortunately, with the adult signature requirement, we are usually unable to change the delivery location once the package is in transit. With that said, reach out to us if you are concerned about delivery, and we will do our best to make sure your package makes it to the proper address. If your package is returned to us, please contact Customer Service, so we can arrange a replacement.
The Vices service is available in most states. Because our deliveries often include spirits, we are not taking new membership in the following states: AL, AK, KY, HI, MA, MS, ND and UT. Should you have any connections with politicians or lobbyists in those states who can change their laws, we welcome the conversation!
Yes. When your product is shipped, we will send you a confirmation email with the tracking information. If your delivery is going to a home address, we suggest that you use this information to arrange a timely delivery.
Tracking information may take up to 72 hours to go live on a common courier’s system from the time you receive your shipment notification email. If your tracking number has not become live after that time, please email us and we will be happy to investigate.
Shipping is estimated based on the distance traveled and will be quoted at checkout. Can I return my order? We do not accept returns. However, we are committed to member satisfaction, so if you experience a problem with your order, please let us know. If you find any errors with the product(s) you receive, or receive damaged goods, please contact our Customer Service. If we can make it right, we will.

PAYMENT

We accept Visa, MasterCard, Discover and American Express.
At this time, we’re only taking orders online.
Yes. We do everything in our power to make sure that your information is secure.
On Visa, MasterCard and Discover cards, the three-digit number is located on the signature panel on the back of the card. For American Express cards, the four-digit number is located on the front of the card above the credit card number.
Sales tax charges vary depending on the product being purchased and the shipping address you provide.

AUTO-RENEWALS

All of our subscriptions are designed to auto-renew. After your initial term has completed, your membership will automatically renew for the same duration unless you change your subscription level or cancel before the renewal. To change your subscription, please contact us at support@vices.com.

CANCELLATION

You can cancel your renewal by contacting customer service. If you have a prepaid subscription, we will continue to ship any remaining shipments in your plan unless you notify us otherwise, at support@vices.com. If you do not wish to receive the remaining boxes in a prepaid plan, we may be able to exchange them for credit on Vices Reserve.



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